Customer Support

Customer Support

Hi there, we are looking for a dedicated and enthusiastic Customer Support to join our team. You will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive customer experience. You will handle inquiries through various channels, including phone, email, and live chat.

About Us:

Verihubs is a SaaS (software as-a-service) based company that provides a complete solution for compliance and security for companies digital businesses in Indonesia. With Verihubs, the customer experience is smoother, operations are more efficient, and data security is maintained because it is technology-based.

Job Description:

1. Handle inquiries and complaints through multiple channels and confirm their technical issues are resolved.
2. Notify users of website maintenance or any occurring issues.
3. Ensure user satisfaction by gathering feedback and providing solutions.
4. Track major complaints and collaborate with the Customer Success Team to assist users efficiently.
5. Communicate feature requests and efficient solutions with team members.
6. Collect customer feedback and share it with the Product, Sales, and Marketing teams.

Job Requirements:

1. Minimum of a Diploma degree from any field. A background in Business/Information Systems is preferred.
2. At least 1 year of experience in customer-facing roles such as Customer Service, Customer Success, Helpdesk, or similar positions.
3. Adaptability in a fast-paced environment.
4. Strong problem-solving skills and the ability to think critically when addressing tasks.
5. Willingness to work 40 hours per week on rotating shifts, including nights and weekends.