Job Description:- Guide consumers and partners in using our products
Monitor various company communication channels including call center, social media, web inquiries, etc., and respond appropriately in a timely manner- Gather feedback from consumers and partners, observe front-line issues such as booking cancellation reasons, etc.
Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc
Min D3 any major With GPA 2,75
- Min Fresh graduate and max 2 years in the same position (entry-level)
Willing to work in the shifting schedule- Experience in the customer service area
Able to set a friendly tone (Smiling Voice)
- Typing skill with WPM 50 & Accuracy 90%
Able to operate Excel (Basic calculation, Quick calculation with Autosum, Simple data automation in cells, Format numbers, Create a table, Using manual function, Combine 2 columns or rows)
Please submit your CV in English.
- Benefit; Basic Salary, BPJS
Job Types: Full-time, Contract
Language:
* Bahasa Indonesia (Preferred)
