Dealer Customer Excellence (SSI)

Responsibilities:

• Ensure that Dealers implemented the flow process of Sales Satisfaction Index (SSI)
• Implement and supervise the SSI program to be adopted by all dealerships
• Utilize the digital platform by HQ in implementing the SSI at Hyundai dealerships
• Analyze the SSI result and report to internal in HMID
• Coordinate with Dealer and internal regarding issues arises on SSI
• Conducting regular training related to customer satisfaction to PIC Dealers.

Requirements:

• Good understanding regarding sales process in automotive industry
• Good understanding in customer satisfaction survey: maintain, monitor, evaluate the result
• Good interpersonal skills.