Desk Collection

Job Description:

• Collect payments from the customers via communication tools (phone call, WhatsApp)
• Keep tracking of assigned account to identify outstanding debt
• Negotiate pay-off deadline or payment plan
• Doing work based on company and collection regulations
• Wil be able to achieve the KPI for personal performance and team

Requirement :

• Candidate must possess at least SMU in any field.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably Staff (non-management & non-supervisor) specialized in [Specialization] or equivalent.
• Experiences in Fintech industry is advantage.
• Familiar with collection strategies and creative in negotiating repayment terms and method.
• Excellent communication skills both in verbal and written
• Have good interpersonal skills
• Good computer skills is a must
• Familiar with collection's target and KPI achievement in team
• Able to work together with team or by yourself
• Willing to work shifting and under pressure