About You
- You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
- You enjoy doing purpose-led and meaningful work
- You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
- You are comfortable with ambiguity and extremely resourceful (in your past life, you could've been a detective)
- You always find a way to get things done without sacrificing the quality of your work, integrity, and values
- No task is off limits for you
- You are humble and prioritize the success of the team over your own with an eagerness to help those around you
- You don't shy away from challenges and can bounce back from setbacks
What you'll do and what success looks like in this role:
- Oversee all processes related to disputes and chargebacks, ensuring compliance with applicable SOPs.
- Provide and maintain account services for merchants, assist in resolving payment issues and disputes.
- Monitor and handle credit card disputes to recover funds for merchants according to the standards set by Visa and other partners.
- Identify and monitor suspicious transactions and take necessary preventive measures.
- Communicate and implement policies and mandates from partners such as Visa, Artajasa, and Prima.
What Is Required and What We're Looking For
- Minimum of a bachelor's degree.
- At least 3 years of work experience in VISA/Mastercard dispute resolution.
- Strong analytical skills, leadership, creative and structured thinking, and strategic alignment.
