- Minimum 1 year experience in the same field
- Familiar with hotel system is an advantage (Power Pro system)
- Proficient in emergency procedures, with a strong ability to resolve guest
complaints effectively.
- Demonstrates exceptional upselling skills, driven to elevate guest satisfaction.
- Fluency in English both oral and written
- A creative and dynamic personality, dedicated to delivering personalized, high-
quality service.
- Oversees hotel operations, expertly managing guest concerns and optimizing
online reviews.
