About Us
At International Global Network (IGN), we empower students through international events and programs. We connect dreams and foster global cooperation in business, culture, and social movements. Join us to be part of world-class experiences and help develop future leaders.
Position Overview
As an Education Consultant, you will be instrumental in converting leads into sales, upselling services, and ensuring high levels of customer satisfaction. You will manage onboarding processes, handle inquiries, and ensure compliance with established procedures.
Key Responsibilities
- Transform leads into customers via text, email, and calls, ensuring daily metrics are met.
- Identify and act on upselling opportunities to enhance customer retention and satisfaction.
- Meet monthly sales goals and support overall team objectives.
- Maintain high customer satisfaction and retention levels.
- Oversee the onboarding process, aiming for a 14-day completion time and a 90% completion rate.
- Ensure timely responses to inquiries via WhatsApp, WeChat, Line, email, and calls, with replies within 1 hour during business hours.
- Adhere to processes with 100% accuracy, reducing deviations by 95%, and support a culture of continuous improvement.
- Offer daily feedback on processes to improve team efficiency.
Requirements
- Proven experience in a sales-oriented, target-driven role.
- Strong attitude and integrity, with a commitment to honesty and accountability.
- Excellent communication and interpersonal skills to build strong relationships.
- Proficiency in Google Sheets/Excel, email, and remote work platforms.
- Ability to work independently and as part of a team.
- Proven skills in objection handling and effective communication.
- Willingness to collaborate and provide feedback for process improvement.
- Experience in the education sector will be a plus.
Why Join Us
- Be part of a global network that makes a difference in young people's lives.
- Work in a dynamic and supportive environment that values learning and growth.
- Enjoy a competitive salary and benefits package with opportunities for professional advancement.
Only selected candidates will be contacted*
