We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Primary Objectives
The Field Marketing - Chinese Speaking occupies a location at the Resort or outside the Resort and is responsible for selling tourist attractions and excursions and invite customers who meet our pre-determined qualification criteria to attend a Wyndham presentation in exchange for a gift.
The Field Marketing - Chinese Speaking receives a set rate per tour for each qualified prospect that tours and bonuses paid on the number of tours.
PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)
- Sell and promote tourist attraction and excursions
- Invite pre-determined qualified customers to attend a Wyndham presentation
- Deal with all customer queries face to face and on the phone
- Keep product and brand knowledge up to date
- Take and deal with telephone enquiries
- Fill in client information form on the computer system
- Specify terms and conditions of bookings
- Take payments and receipt tickets
- Daily adhoc duties as required
- Book qualified tours in accordance with set guidelines
- Be professional in nature; be approachable while meeting booth quotas
- Work within Best Practice Guidelines and all Company and sales specific policies and procedures
- Deliver required number of qualified tours to the sales site
- Provide excellent customer service to all guests.
Key Position Criteria
- Excellent customer service and selling skills including in Mandarin.
- Flexibility to changing products, targets, markets and customer preferences.
- Strong values of customer service and integrity
- Positive, enthusiastic and outgoing attitude
- Excellent communication and listening skills
- Self-motivated, and goal driven with high propensity to succeed
- Demonstrated rapport building skills
- High degree of reliability and integrity
- Ability to work independently and contribute as a team player
- Presents oneself as a professional role model
- Physical ability to stand upright on feet for extended periods
- Be a team player, supporting and motivating others
- High degree of resilience and ability to handle rejection
- Ability to quickly build rapport
- Sound problem solving and negotiating skills
- Basic computing skills
- Willingness to learn and keep up to date on market knowledge
- Must be available to work shift hours and on weekends.
- Location open from 7am-9pm 7 days a week 2-3 shifts per day
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [Confidential Information], including the title and location of the position for which you are applying.
