Company Description
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Job Description
Get to Know the Role
The Aftersales/Pool Lead will oversee the car pool operations, ensuring efficient management of incoming services, body repairs, production, and parking areas. This role specifically needed to handle premium/EV/ return to pool products. You will work onsite in in our BSD Pool and you will report to the Manager.
The Critical Tasks You Will Perform
Operational Management
- Oversee daily operations of the car pool, including service intake and vehicle maintenance.
- Coordinate with service providers for repairs and maintenance.
- Manage the parking area to ensure space use.
- Manage daily operation collaborate with sales & planning to make sure vehicle supply enough & controllable
Team Leadership
- Manage the aftersales team especially on Pool, providing guidance.
- Conduct training sessions to enhance team skills.
- Foster a positive work environment that encourages collaboration.
Customer Service
- Ensure high levels of customer satisfaction through excellent service delivery.
- Address customer inquiries and complaints promptly.
- Implement feedback mechanisms to improve service quality.
Inventory Management
- Manage inventory levels of spare parts and supplies.
- Coordinate with suppliers to ensure procurement of necessary materials.
Analysis
- Prepare regular reports on operational performance, service metrics, and customer feedback.
- Analyze data to identify trends and areas for improvement
Compliance And Safety
- Ensure compliance with company policies and industry regulations.
- Promote a culture of safety within the team and during operations.
Qualifications
What Essential Skills You Will Need
- Bachelor's degree in Engineering, Business Administration, Automotive Technology, or a related field.
- 4 years+ of experience in fleet management or after sales operations.
- Experience managing team.
- Proficient in using fleet management software and tools.
- Knowledge of automotive repair processes and standards.
- Capable to analyze data and make informed decisions.
- Familiar with carpooling system & mechanism
Additional Information
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
