Company Description
Aryaduta Hotel Group is a warm Indonesian hospitality group that offers heartfelt service at our distinctive hotels and resorts across the archipelago. Currently, we have 10 hotels in 8 of Indonesia's most exciting cities, including Aryaduta Bandung. Established in 1976, Aryaduta Hotels is known for providing genuine warmth and service. Our hotels are managed by a group of local and overseas professionals who are committed to expanding the Aryaduta brand and bringing the essence of warmth and friendliness to various potential locations.
Role Description
This is a full-time on-site role as a Front Office Manager at Aryaduta Hotel Group in Bandung. The Front Office Manager will be responsible for overseeing the day-to-day operations of the front office, ensuring smooth check-in and check-out processes, managing reservations, handling customer inquiries and complaints, and maintaining high levels of customer satisfaction. Additionally, the Front Office Manager will be responsible for coordinating with other departments and ensuring effective communication within the hotel.
Qualifications
- Office Administration and Front Office skills
- Strong customer service and customer satisfaction focus
- Excellent communication and interpersonal skills
- Ability to handle customer inquiries and complaints effectively
- Good problem-solving and decision-making abilities
- Attention to detail and organizational skills
- Proficiency in hotel management software
- Prior experience in a similar role in the hospitality industry is preferred
- Bachelor's degree in Hospitality Management or a related field is a plus
