Position Overview: We are seeking a motivated and enthusiastic individual to join our team as a Receptionist at The Wrong Gym. As the first point of contact for our members and guests, you will play a pivotal role in providing excellent customer service and ensuring a positive experience for everyone who enters our facility.
Greeting and Welcoming: Welcome members and guests to The Wrong Gym with a friendly and approachable demeanor.
- Membership Services: Assist with membership inquiries, sign-ups, cancellations, and billing questions in accordance with company policies.
Appointment Scheduling:
Manage scheduling for fitness consultations, personal training sessions, and group classes.Answering Inquiries:
Handle incoming calls and emails regarding gym services, membership options, and general inquiries.Facility Tours: Conduct tours of the gym facilities for potential members, highlighting key features and amenities.
- Administrative Support: Assist with administrative tasks such as data entry, filing, and maintaining member records.
Customer Assistance:
Provide information and guidance on equipment usage, class schedules, and fitness programs.Maintaining Cleanliness:
Ensure reception and lobby areas are clean, organized, and presentable at all times.- Skills and Qualifications:
Excellent communication and interpersonal skills.- Ability to multitask and prioritize in a fast-paced environment.
Strong organizational skills with attention to detail.
- Proficiency in computer applications such as MS Office and fitness management software (training provided).
- Preferred Qualifications:
Previous experience in customer service, hospitality, or fitness-related industries is advantageous but not required.
- Passion for fitness and wellness is a plus.
This position involves working flexible hours, including evenings and weekends, based on gym operational needs.
Job Type: Full-time
Experience:
- Receptionist: 1 year (Preferred)
Language:
* English (Preferred)
