The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.
Front Desk Supervisor Duties and Responsibilities
- Supervise front desk staff and ensure that they provide excellent customer service
Respond to guests inquiries and requests in a timely and professional manner- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
Manage reservations and room availability
- Ensure accuracy of billing and payment processes
Monitor and review guest feedback- Resolve customer complaints
Train and coach front desk staff
- Monitor staff performance and provide feedback
Maintain a clean and organized front desk area
Front Desk Supervisor Requirements and Qualifications- High school diploma or equivalent
Previous experience in a customer service role
- Excellent interpersonal and communication skills
Proven leadership and organizational skills- Working knowledge of hotel management systems
Able to multitask and prioritize tasks
- Flexible schedule with the ability to work nights, weekends, and holidays
Job Types: Full-time, Contract
Contract length: 12 months
Pay: From Rp400,000,000 per month
Experience:
- Front Office: 1 year (Preferred)
Language:
* English (Preferred)
