Functional Consultant

Job Descriptions:

• Conduct system implementation based on the project plan.
• Perform requirement analysis.
• Develop documentation (Business Blueprint, Program Specification, and Testing Scenario).
• Conduct user training.
• Conduct data verification.
• Perform User Acceptance Test.
• Provide post-implementation assistance.
• Liaise with process owners and users.
• Participate in training, certification, and personnel development programs.
• Work closely with colleagues, developers, testers, and various end-users to ensure technical compatibility and user satisfaction.

Requirements:

• Minimum Bachelor's Degree in System Information or other relevant fields of study.
• 1 - 2 years of experiences in handling at least one of the following products: Omnichannel and/or Contact Center.
• Familiar with SQL queries.
• Strong analytical skill.
• Good verbal and written communication skills.
• Good command of English.
• Stringent to deadline.
• Willing to travel.