About The Role
This position is responsible for driving regional strategy and execution across operations, sales, user growth, and analytics to ensure sustainable business growth across all cities in Region Jabodetabek. This role involves managing and optimizing regional and city budgets, recruiting, developing, and retaining high-performing teams, and overseeing driver-related strategies to enhance acquisition, retention, communication, and experience. Additionally, the Head of Region will develop respective region-specific strategies based on local insights, collaborate with regional leadership, HQ teams, and external stakeholders, and monitor key performance metrics to achieve business goals. Building and maintaining strong relationships with government bodies, merchant partners, and driver communities is also a key aspect of this role.
What You Will Do
- Drive regional strategy and execution across operations, sales, user growth, and analytics to ensure sustainable business growth in all cities in Jabodetabek
- Own the region and city budgets, ensuring effective utilization in alignment with company policies and integrity guidelines;
- Responsible in recruit, develop, and retain high-performing regional teams to foster a mission-driven culture
- Oversee driver acquisition, retention, reliability, communication, and experience strategies to optimize driver engagement and satisfaction
- Develop and implement region-specific strategies to drive business growth based on local insights for consumers, drivers, and merchant partners
- Collaborate with regional leadership, HQ teams, and external stakeholders to align market strategies and foster a conducive business environment
- Monitor regional performance metrics, manpower productivity, and key financial indicators to ensure target achievement
- Build strong relationships with external stakeholders such as government bodies, merchant partners, and driver communities to support business growth
What You Will Need
- Minimum 10 years experience with extensive exposure in one of the fields: Operations/Sales/Marketing or general management
- Has exposure years in other fields out of these three mentioned fields i.e. Strong Operation experiences with 1 year experience in Sales and another 1 year experience in marketing will be an advantage
- Has existing relationships or able to bridge, develop, and maintain good relationships with key partners, local/regional government stakeholders, 3rd party partners, merchant associations, communities (i.e. Driver community, merchant owner, government)
- Strong in planning, leadership, managerial skill, canmentor others, result driven, target oriented with proven track records
- Very fluent in number, excellent in analyzing data, and using analytics to make data-driven decision
- Proficient in English & Bahasa Indonesia, strong communication & interpersonal skill
- Able to nurture & mentor team members
- Having flexibility, willingness to travel to overall region
About The Team
Head of Region Jabodetabek will lead a dynamic and cross-functional team responsible for operations, sales, user growth, and analytics across multiple cities. This team consists of regional managers for each streams (Operations, Sales, User Growth, and Analytics) and area managers, all working collaboratively to drive business performance and operational excellence. The team is mission-driven, with a strong focus on innovation, local insights, and execution, ensuring alignment with company objectives while fostering a culture of continuous growth and engagement. Together, they work to optimize regional performance, enhance driver and customer experiences, and achieve strategic business goals.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to Empower Progress by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia's vast consumer household.
About Gojek
Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial (GoTo) only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels. 
