Master all Consumer Lending Operations-related data points, including Customer Service, KYC, Telesales, and Transactional Data.
Manage all Operations Dashboards and Reporting to ensure timely and accurate availability.
Provide analytical insights leading to actionable plans with positive impacts for stakeholders.
Support the Head of Operation and other stakeholders in executing operational experimentation and enhancing workflow automation processes.
Lead, mentor and develop Operation BI team member.
Assist Operation stakeholders in dealing with Fraud investigation, Campaign Setup, and regulatory reporting and audit preparation
Analyze, evaluate, and initiate improvements in day-to-day operations for efficiency, effectiveness, and scalability.
Develop job automation to build Datamart-level tables in Big Query for Operational Dashboard Reporting.
Requirements
Bachelor's Degree in Engineering, Mathematics, Statistics, or a related discipline is required.
5 years of experience in a fast-paced environment, with a background in project management and data analytics.
Possesses strong analytical, planning, and problem-solving skills.
Proficient in SQL and Advanced Excel, with a high level of competence in working with numerical data sets. - Knowledge of Python and experience in automating tasks is highly advantageous.
Familiarity with at least one business intelligence tool such as Google Data Studio (Looker), Power BI, or Tableau is preferred.
Ability to work independently with excellent time management skills, collaborating effectively with cross-functional teams to drive initiatives aligned with organizational objectives and Key Results (OKRs).
Exceptional communication and interpersonal skills, capable of articulating complex ideas to non-technical stakeholders with clarity and precision.
Familiarity with data warehousing concepts and methodologies is considered a plus.
