System Configuration: Set up and configure the collections dialer system to align with organizational policies and strategies.
User Management: Create, modify, and delete user accounts in the dialer system, ensuring appropriate access levels and permissions.
Support and Collaboration: Provide troubleshooting or gather any issues that arise from collection operational and quick pass on the issue to developer to get quick resolutions.
Reporting : Additionally, Provides daily/weekly/monthly reports on auto dialer performance in a timely and accurate
What You Will Need
Minimum a Bachelor's Degree in computer science or related discipline
Or at least have 1 years of experience as system admin in Collections team in banking/fintech/startup
Proficiency in collection dialer system.
Strong problem-solving skills to address system issues.
Good communication skills. This will be needed when communicating with the MIS team, collection agent/TL and vendors.
Basic knowledge of database management and reporting tools.
Available to work on weekends and holidays as needed, should the collection team require support on those days
About The Team
Financial services platform is Gojek's financial services arm, working to provide responsible & sustainable financial services to Gojek's three main segments: consumers, merchant-partners, and driver-partners. Our team operates with the fundamental belief that financial inclusion can unlock the doors to a better quality life, both in the present as well as in the long term. With our user first mindset, we aim to transform the financial services sector in Southeast Asia, starting with Indonesia.
Our Data team, a financial data services sub-pod, is an established family with members stationed across Jakarta, India, and Singapore. We're in charge of running hundreds of instances and deployments across all of our payment products, directly impacting millions of users every single day. Most recently, our team has built products that reduce the overall time to model, curate, and access data, streamlining our efficiency and internal processes significantly. In the coming year, in light of our new GoTo collaboration, we have exciting plans to scale up our team in efforts to field the massive growth of our data pool.
