Company Description
Raffles Hotels & Resorts is now part of Accor Group, one of the worlds largest global hotel companies. With this integration, our colleagues can realise their full potential through rewarding experiences and development opportunities within our incredible brands around the world. The unique quality of Raffles Hotels & Resorts extends beyond location, decor or amenities. The colleagues are inspired by the Raffles brand promise: Raffles is an oasis for the well travelled, offering emotional luxury. Stories of excellence are widely shared and celebrated, creating a sense of pride and inspiration. Together, we are committed to building a highly engaged workforce and creating a great workplace culture.
Raffles Jakarta is located in the central business district within Ciputra World 1, a prestigious emerging commercial club comprising a shopping mall, an office tower, Raffles Residences tower and the Ciputra Artpreneur art museum and theatre. Raffles Jakarta features 173 well-designed rooms and suites exuding the elegant style of Raffles hotels around the world, and the Raffles Club. Food & beverage venues include Raffles iconic Writers Bar, the innovative all-day dining Arts Café, Raffles Patisserie, and the Dining Room, a venue for bespoke dining experiences. The 2,600 square meter ballroom is one of the largest in Jakarta, and along with state-of-the-art meeting rooms are the city's finest venues for social events and conferences. For leisure, the hotel offers a Raffles spa, gymnasium, outdoor pool, Jacuzzis, Navina pool bar, tennis courts and a jogging track. The décor of Raffles Jakarta features unique concepts of art and colours, with inspiration drawn from the distinctive style of renowned Indonesian artist Hendra Gunawan.
Embark on a unique career experience, a joyful journey of self-discovery is our talent development motto. At Raffles Jakarta colleagues are passionate about transforming, assisted by the leadership team through mentoring and coaching sessions with great conversations that enable them to feel free to discover and unleash their unique potentials to achieve excellence.
If you would like to continue your episodes of excellence with Raffles Jakarta and at the same time focus on becoming your better self, consider joining us as:
Guest Experience Officer (Mandarin Speaker)
Job Description
The Guest Experience Officer ensures the delivery of exceptional and personalized guest experiences, reflecting the hotel's commitment to luxury and hospitality. As a key member of the guest relations team, the Guest Experience Officer actively engages with guests, anticipating their needs, and providing unparalleled service throughout their stay. They cultivate meaningful relationships with guests, create bespoke itineraries, and curate unique experiences that cater to individual preferences. By consistently exceeding guest expectations, addressing inquiries, and resolving concerns with finesse, the Guest Experience Officer plays a pivotal role in fostering guest loyalty and upholding the hotel's esteemed reputation within the international chain as a premier destination for discerning travelers.
Qualifications
Education: A bachelor's degree in Hospitality Management, Hotel Administration, or a related field provides a solid foundation in hotel operations and guest service.
Experience: Significant experience in guest relations, guest services, or a similar guest-facing role within the luxury hospitality industry is essential to demonstrate a track record of delivering exceptional guest experiences.
Cultural Awareness: An understanding of various cultures and cultural sensitivity is crucial to interact respectfully and cater to guests diverse backgrounds.
Language Proficiency: Proficiency in multiple languages is highly valued, particularly in English and Mandarin.
Guest-Centric Approach: A passion for guest service excellence and a guest-centric approach are essential to anticipate guest needs and exceed expectations.
Problem-Solving Skills: Effective problem-solving abilities are vital to address guest concerns promptly and find innovative solutions to enhance guest experiences.
Previous Experience: Prior experience in guest experience-related roles, guest relations positions, or luxury hospitality management within renowned international chains is highly preferred to ensure familiarity with the unique demands of the position and the level of service expected.
