Guest Relations Manager (Expatriate)

Objective:

The purpose of this proposal is to outline the creation of a Guest Relations Manager (GRM) position at one of LYD's busiest venue located in Seminyak. This role is essential for improving our VIP guest experience, managing table sales, and increasing revenue through targeted upselling. Below is a detailed job description and key responsibilities for the position.

Key responsibilities:

1. VIP Guest Relations:

• Serve as the main point of contact for VIP guests.
• Ensure VIP guests receive personalized treatment, including table arrangements and overall experience.
• Build and maintain relationships with VIP clients, offering them a direct line of communication for future bookings.

2. Table Sales and Management:

• Manage the sales of tables, including communicating availability and pricing to guests.
• Upsell tables and adjust pricing as needed, based on demand and availability.
• Ensure accurate information is provided to guests regarding table options and pricing, both at the club and in advance.

3. Guest Experience and Follow-Up:

• Oversee guest satisfaction during their visit, ensuring they are happy with their table and overall experience.
• Conduct follow-up communication with guests post-visit to gather feedback and encourage future bookings.
• Be proactive in contacting VIP guests prior to their visit to ensure all arrangements are satisfactory.

4. Collaboration:

• Work closely with the VIP entrance team, to ensure smooth operations and optimal guest service.
• Coordinate with other departments to ensure all VIP guest needs are met efficiently.

5. Additional Responsibilities:

• Track and analyze sales performance, especially in relation to table bookings and VIP services.
• Participate in meetings with senior management to discuss strategies for improving VIP services and table sales.
• Be available to assist in any promotional events or special occasions involving VIP clientele.

Qualifications and Skills:

Experience in guest relations, sales, or hospitality, particularly with a focus on high-end clientele.

Strong interpersonal skills, with the ability to connect with guests and manage high-stakes interactions.

Sales-oriented, with proven ability to upsell and manage dynamic pricing strategies.

Ability to manage multiple tasks simultaneously and remain organized in a fast-paced environment.

Fluent in English; knowledge of other languages is a plus.

Foreign candidates are preferred to bring a new energy and understanding to the role.