Qualifications: Great command in both spoken and written English.- Able to work fast-paced environment.
Excellent communication and interpersonal skills.
- Has knowledge of Opera (PMS) and POS
Highly driven, positive attitude, and committed.- Great teamwork skills and attention to detail.
Excellent skills in MS Office
- Proven experience in leading Guest Relations team for at least 2 years
- Responsibilities & Duties:
Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guest
Ensure employees are informed daily about priorities to personalize service- Executes cashiering and billing duties accurately and cooperates closely with the Finance team
Executes the annual upsell strategy and achieves all goals as set by management
- Ensuring guests receive the experience as detailed in brand Standard Operation Procedure (SOP) El Kabron Bali as well as standards. Aim to achieve scores and goals set by management
Job Types: Full-time, Contract
Pay: Rp7,000,000 - Rp10,000,000 per month
Education:
Experience:
- Guest Service: 2 years (Required)
Language:
* English (Required)
