Head of Client Services, Indonesia

Posting Description:

Head of Client Services

We're hiring! We are looking for a Head of Client Services to lead our Treaty and Facultative Business in Jakarta, Indonesia.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Overview of the role:

Client Services
Lead the Client Services functions for Treaty and Facultative Business in Indonesia
Ensure the team follow all business processes in line with company policy and regulatory requirements
Own and effectively manage business matters related to Issue resolution, Risk mitigation and Quality Control
Supervise and ensure team adherence to contractual terms and service level agreements held with Business Partners
Support cash flow management by regularly monitoring outstanding balances and unidentified cash, and devising solutions to improve collections
Individually, and with the Regional Team, build and maintain strong internal and Business Partners relationships via face-to-face meetings, conference calls and emails; build a one team approach

Ensure Aon business and regulatory needs are by:

responding to internal and external audit requirements with timely, accurate information
acquiring Compliance and Legal approval for third party co-brokerages and brokerage-only accounts pre-settlement
engaging with the Finance Team
generating management reporting and data driven insights related to Business Partner Management
Leadership & Management
Proactively lead the team, manage workload distribution, and motivate them by:
ensuring a positive, safe, inclusive, empathetic, and supportive environment which encourages open two-way dialogue
effective listening and constructive feedback, adapting own style to meet those of others.
Develop core competencies and leverage individual strengths across the full team
Upskill self and team in using innovative problem solving to meet stakeholder needs
Work collaboratively with Regional Client Services on strategic/project planning and resourcing
Manage internal and external stakeholder expectations, provide Subject Matter Expertise on complex matters, and escalate matters as needed.
Standardization, Process Efficiency and Advocacy
Establish and Implement Standardization consistent with Aon's Global Standard and Market Best Practice while catering for Territory Specific nuances and Regulatory Requirement

Undertake data gathering and analysis to:

implement more efficient work practices and/or cost savings
identify Market Trends and Insights for better decision making by internal and external partners
Participate in Global Groups / Projects, ensuring Global Alignment
Establish and Drive Key Performance Indicators and SLAs while proactively leading the team to ensure accounts are serviced to a high standard and as per set turnaround times
CANDIDATE REQUIREMENTS
7-10+ years experience leading teams in the insurance or reinsurance industry
Strong understanding of reinsurance contracts relating to premium, claims and credit control matters
Excellent organization, attention to detail, prioritization, and innovative problem-solving skills
Excellent verbal and written communication skills in Bahasa Indonesia and English with ability to communicate complex concepts in a simple and effective way
Logical, analytical, and resourceful attitude, able to exercise flexibility and judgement
Ability to deliver under pressure in a high intensity and fast paced multinational environment i.e., meet very tight timelines ranging from 13-day turnaround
Ability to maintain positive, professional relationships with multiple internal and external stakeholders across numerous territories, demonstrating strong abilities in:
presentation, leading meetings, defining objectives, and delivering service level agreements
influencing and negotiating
working with multiple stakeholders in time critical environments
Ability to travel when required.
How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [Confidential Information]

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