Develop and implement effective collections strategies, policies and procedures to maximize debt recovery while maintaining positive customer relationships.
Manage a team of collections agents, providing guidance, support, and training as needed.
Set and maintain collection budgets, establishing best practices and efficient, integrated workflows
Monitor and analyze the performance of the collections team, implementing measures to improve productivity, success rates and potential risks
Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
Develop and maintain relationships with external collection agencies, and other service providers as necessary.
Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
Requirements:
Bachelor's degree in business administration, finance, or a related field preferred.
At least 7-10 years as Head of Collections, preferably within the financial services, Automotive, or Collection Agency
Strong knowledge of collections practices, laws, and regulations
Excellent verbal and written communication skills, with the ability to effectively negotiate and persuade customers to resolve outstanding debts
Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
Analytical mindset with the ability to interpret data and make data-driven decisions
Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines
