To provide courteous, professional, efficient, and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub-departments of the Rooms division, or any other departments as assigned and as necessary.
To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift's follow up and action is crucial.
To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques.
To check and update the information for all member or guests and follow up on the special requirements requested by the guests.
To maintain a regular contact with member and guests to ensure their stays are an enjoyable one.
You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.
The Team Leader - Health Club Hyatt is responsible to assist in the smooth and efficient running of the Recreation and Golf club within the Rooms Division, covering the social activities and guest services.
General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.
Local
Ideally with a relevant degree or diploma in Hospitality or Tourism management.
Minimum 2 years work experience hotel operations.
Good problem solving, administrative and interpersonal skills are a must.
