Located in the untamed paradise of Sumba, our client (a five-star luxury resort), is seeking a passionate Hotel Manager to join the team on the tropical island of Sumba.
As a Hotel Manager, your role is to oversee the daily operations of the hotel, ensuring smooth functioning across departments and providing excellent guest experiences. This position is responsible for the planning, supervision and management of all sections of the rooms division to ensure that the overall service standards delivery are maintained in accordance with the Hotels strategic plan and standard.
The Hotel Manager will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotels policies and procedures, ensuring that a high level of service is maintained.
Requirements:
- Indonesian citizens only.
- 10+ years of experience in a progressive managerial role, with a background as a Director of Rooms / Director of Operations / Room Divisions Manager.
- Bachelors degree in Hospitality Management or a related field is preferred.
- Able to live in a remote location for extended periods and travel on a single package.
- Proven track record of successfully managing and driving the performance of a 5* hotel or similar property.
- Strong financial acumen with the ability to analyze financial statements and manage budgets.
- Exceptional leadership, communication and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Thorough understanding of hotel operations including front office, food and beverage, housekeeping, and recreation.
Responsibilities:
A. PEOPLE
- Assists the General Manager in most of the managerial aspects of hotel operations.
- Directs and coordinates the management-related activities of all operational departments (Rooms Division, Food & Beverage, Spa & Wellness, Recreation, Security) in general throughout the hotel.
- Responsible for the overall operating performance, guest satisfaction, and financial results for the property.
- Performs general administrative and supervisory duties necessary to achieve an effective and profitable operation and maintains effective employee relations.
- Works with department managers to establish staffing requirements.
- Identifies and highlights problems which may arise in operational department areas immediately to the General Manager.
- Holds regular meetings with immediate subordinates to disseminate information and resolve work issues.
- Develops plans and programs for the departments directly under his responsibility as assigned by the General Manager and assigns/delegates tasks to the appropriate executives who report to him in the fulfilment of such plans/ programs.
- On a regular and periodic basis, inspects and conducts audits of the performance of his immediate subordinates to ensure that all departments are contributing to the general efficiency and profitability of the resort.
- Holds regular one-to-one meetings with direct reports to provide feedback, review objectives and discuss matters relating to the operations of their respective departments.
- Conduct performance reviews for his/her direct reports.
- Recommends promotions, transfers and salary reviews of Managerial staff to the General Manager through the Human Resources Manager and interviews/discusses sensitive issues of transfer and salary to his immediate subordinates.
- Work with the department heads to establish goals and objectives that coordinate with the overall resort-wide goals and objectives.
- Coordinate the operations and activities of the above departments to ensure synergy within the hotel to reach financial performance and guest satisfaction objectives.
- Promote an effective team spirit within the management team.
B. PRODUCT
- Attends to guest complaints that require his attention or that have been referred to him as an avenue of last resort.
- Monitor Customer Market Metrix and ensure Customer Satisfaction objectives & targets are met and maintained
- Meet and greet all guests upon their arrival and departure.
- Meet the guests at least once during their stays to enquire about their well-being and take appropriate action to ensure their complete satisfaction with their experience.
- Ensure that all guests are thoroughly delighted all throughout their stay.
- Answer guest queries and deal with guests complaints as appropriate
- Communicates frequently as needed with the Director of Food & Beverage or Executive Chef or Executive Sous Chef in charge, outlet managers in providing/receiving current information on restaurant reservations; large parties or VIPs expected.
- Conducts frequent inspection/analysis/critique of all hotel food and beverage outlet operations.
- Works with upper-level management to analyze current business and industry trends; project future expectations and needs; develop long-term budgets and capital improvement plans for the restaurants within the hotel
C. FINANCIAL PERFORMANCE
- Formulate and seek approval of Annual Operating Budgets.
- Monitor revenue and expenses against budgets and take appropriate action where required.
- Prepares and ensures that all reports and communication target dates with the Management Company and Owners are met and within the prescribed standards and set deadlines.
- Discuss Management Reports with the General Manager and agree on an appropriate action plan.
- Ensure all financial objectives and targets are met and exceeded for the resort.
D. MANAGEMENT PERFORMANCE
- Ensure that succession plans are designed and followed up.
- Trains, guides and develops immediate subordinates to greater heights of efficiency.
- Counsels/disciplines all operating managerial staff.
