About us
IHG is one of the world's leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.
Do you see yourself as IT supervisor (Pre-opening) with IHG
Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you think you have it in you then we would love to hear from you.
Your day-to-day:
As IT supervisor, you'll ensure our computers are installed properly, working efficiently and that system security measures are in place. You'll also install new systems to improve hotel efficiency, always following standards and guidelines and make sure your teams have the tools and resources they need to work well.
- As primary contact for servicing the computer hardware you'll manage and monitor all computer hardware and make systems are installed properly and working efficiently
- Keep up to date with all approved systems and technology including
- Maintain an up-to-date list of all computer hardware and software at hotel
- Ensure all hotel policies and information security comply with standards
- Investigate and report software problems to the vendor, or to the Support Centre
- Identifying colleagues to train user on systems
- Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards
- Establish documents, test and communicates appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable
- Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity
- Select suitable Software/Hardware vendors for the hotel
- Collaborate with other departments to ensure all IT related items meets the various Audit requirements
- Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule
- Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software. Ensure all necessary settings are properly configured on the computing systems, hardware and servers.
- Run routine software/hardware inventory check and report the status to hotel management team
- Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs
- Take preventive measures to foresee, identify and analyse the potential system performance issues
- Ensure all cabling, network diagrams and LSOP are up-to-date
- Ensure hotel management get an accurate fixed asset budget and departmental operating budget that reflects requirements from the expected IT and endorsed by the hotel management team
- Work with department head in the preparation and management of department's budget which includes:
- Evaluate the vendor proposals and select the best options and vendors that meets the software/hardware needs of the hotels
- Assist in coordinating the preparation of the departmental annual budget
- Assist in monitoring and controlling departmental cost on an ongoing basis to ensure performance against budget
- Assist in the preparation of the hotel strategic plan, goals program, and Departmental Budgets
What we need from you
- Diploma or Vocational Certificate in Computer Science or IT or related field.
- 4 years related experience or with computer set-up and troubleshooting
- Working knowledge of networks and operating systems and databases.
- Strong analytical and problem-solving skills
- Knowledge in PCI DSS (Payment Card Industry Data Security Standards)
- Great communication skills
- A team player, proactive, responsible, hardworking and able to work under pressure
- This job is open for Indonesian citizens only.
What we offer
In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG. Most importantly, we'll give you the room to belong.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.
