Descriptions:
- Provides desktop support to end-users in various OS platform
- Responsible for setup, configuration and delivery of workstations
- Configure and maintain workstation and laptop builds
- Provides desktop application support and resolution
- Support mobile devices related to office purposes
- Provide remote assistance for users across the globe
- Provides technical assistance and support to system users;
- Receives and answers, within well-established guidelines, call center questions and complaints;
- Answers users inquiries regarding software and hardware operation to resolve problems;
- Dispatches service request on a day-to-day basis and escalate problems to 2nd level trouble shooters;
- Maintain record of daily data communication transactions, problems and remedial action taken.
Requirements:
- Diploma Degree or Bachelor Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
- At least 1 Year(s) of working experience in the related field is required for this position. Fresh graduate are welcoming
- Preferably Staff (non-management & non-supervisor) specialized in Technical & Helpdesk Support or equivalent.
- Willing to work in shift working schedule (24-hours/ 7 days).
- Willing to be placement at Cengkareng (Soekarno Hatta International Airport Area)
- Employment status will be under third party (outsourcing)
