Outpost is a next-generation travel and hospitality brand designed to meet the needs of remote professionals and digital nomads seeking to live, work, travel, and explore the world.
Our destination neighborhoods deliver boutique coliving accommodation combined with modern coworking spaces, travel and wellness programs, cafe and bar offerings, as well as social and recreational events. Our online community connects our members to a network of fellow nomads and travelers, as well as career opportunities and lifestyle content.
Founded in Indonesia in 2016, Outpost has expanded to multiple locations in the nomad hubs of Bali and Sri Lanka, with further locations coming online in the region in late 2022.
Who we are:
We venture to the frontier because, out there, we belong.
We travel not to escape, but to engageto add to our lives not replace what's missing.
We experience new destinations; not just see them. Curiosity guides our quest.
We search for fellow explorers, creatives and entrepreneurs who share our values. We seek to understand one another, embrace our differences.
We're not a community of like-minds. But a rich mix of cultural creatives, living, working and sharing on the frontier. Contribution to something greater compels us.
Our journey is more than venturing down a new path; it's discovering a new train of thought.
Come join a growing company and help us redefine how people will live, work and find their purpose.
IT Support (Pererenan)
Responsibilities:
- Committed to delivering high levels of customer service.
- Responds courteously and efficiently to queries and problems from guests and system users.
- Ensures cleanliness of all data equipment.
- Must be a self-starter, alert, energetic, responsible and flexible.
- Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, CCTV, Telephone systems and other software vendors.
- Ability to troubleshoot hardware and software problems.
- Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
- Should be capable of doing Root Cause Analysis on a problem.
- Must know the Network fundamentals, general network setup and device configuration.
- Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
- Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
- Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
- Managing Disaster Recovery Process and ensuring regular daily backup is taken.
- Able to plan, assign and take the report from the IT team.
- Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
- Maintains a system error / progress log book and deals with reported problems.
- Monitors and maintains proper inventory of hardware and software license.
- Keep updated with the latest technology and security risks on a regular basis.
- Able to perform other IT or Systems related tasks assigned by the management.
- Understand basic computer & networking fundamentals.
- Understand the working principle of switches, routers and others.
- Ensure the internet connection and networking system are working properly.
- You have to make sure that the applications used by the user work as they should.
Requirements:
- The ability to work well with others.
- Minimum high school graduate equivalent with IT major
- Have at least 2 years IT work experience
- Knowledge of computer operating systems, hardware and software.
- Analytical thinking skills.
- Knowledge of engineering science and technology.
- To be thorough and pay attention to detail.
- Customer service skills.
- Excellent verbal communication skills.
