IT Support

Job Description

Responsibilities:

- Diagnose and resolve technical hardware and software issues on Apple and Windows devices in a timely manner

- Respond to internal support inquiries and provide technical assistance

- Ensure identified IT and Network issues are recorded, resolved and escalated correctly

- Train end-users on basic software and hardware functions

- Assisting in the onboarding process of new starters, ensuring that all PCs, laptops, software, peripherals, and accounts are working on the first day.

Qualifications:

- Understand at providing technical support to users of Windows and Apple operating systems and associated devices.

- Understand at technical knowledge of network engineering

- Excellent troubleshooting and problem solving skills.

- Customer focused with strong customer service skills.

- Excellent English oral and written communication skills.

Nice to have:

Technical knowledge of MacOS & iOS

• Previous experience working in a coworking space or hospitality industry

Willing to work in Berawa, Badung - Bali