IT Technical Support Officer

IT Technical Support Officer

Placement in Alam Sutera (Hybrid)

About SuperApp

We are a group of business enthusiasts, scientists, communicators, designers, productive mothers, and many more who are unified and unduly spirited to work towards one big vision and goal. As a leading social commerce platform in Indonesia, we aim to solve economic inequality distribution across rural areas by building agent networks and hyperlocal supply chains to make goods more affordable. SuperApp goes beyond passion and creativity to decipher social issues in our surroundings.

Key Responsibilities

• Provide technical support to computer users and company software, including issue resolution and technical assistance.
• Perform computer hardware and software installation, configuration, maintenance, and updates.
• Monitor the health of computer networks and systems and respond to emerging issues.
• Record, track, and report user-facing issues and seek solutions.

Role Requirements

• A bachelor's degree or diploma in information technology, computer science, or a related field is often expected.
• Experience in computer technical support and a good understanding of hardware and software.
• Strong troubleshooting skills to identify and rectify technical issues.
• Good communication skills, including the ability to explain technical issues to users in understandable terms.

Join SuperApp

At SuperApp, we are continuously providing equal, unparalleled opportunities across various business operating pillars from operations, commercial, and technology for all candidates from diverse types of backgrounds and expertise.

If you are someone with a high passion for delivering innovative work as part of your extraordinary career, are committed to self-integrity, enjoy working collaboratively, and are ready to work in an agile environment, you are very welcome to apply. You will also have tremendous opportunities to hone your functional skills and expertise in an area of specialization. The sheer variety of work we do, and the inherent experience of creating meaningful social impact it offers, provide an unbeatable platform from which to build a fulfilling career.

#GabungSedulurSuper and help solve Indonesia's unequal economic distribution.