You may be our new
[Key Account Manager]
Key responsibilities:
Develop and nurture long-term relationships with key clients to ensure their needs are met and they remain loyal to the companyGain a deep understanding of the clients business, goals, and challenges to provide tailored solutions
Handle contract negotiations to maximize profits while ensuring client satisfaction
Work closely with internal teams to ensure the timely and successful delivery of products or services according to client needs
You bring these skills, experience & education:
Building and Maintaining Relationships
Understanding Client Needs
Negotiating Contracts
Coordinating with Internal Teams
SIG competencies
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organizations goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organizations goals Are you someone who can create new and better ways for the organization to be successful If the answer is yes, come and join us.
Our promise
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but its the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.
Job Description:
Lead and coordinate with internal team of specialists in delivering strong partnering support programs to the customers with the aim of growing our volume, share, margin of our products and customer satisfaction level.
Establish and implement account plans (customer strategy) for the customers with the cooperation of the technical, production and marketing support staff by directing the required resources to the account.
Visit customers regularly to identify their needs, resolve issues, develop CB's value proposition and build strong professional working relationships to gain customer loyalty.
Increase SIG Combibloc share at the customer with cooperation from Marketing by a) identifying conversion opportunities against direct/indirect competitors and other packaging materials and b) new product development
Establish and ensure 4-month rolling sleeve sales forecasts for each customer are accurate by monitoring the sleeve stock of customers and take appropriate actions in optimizing sleeve utilization and safety stock level.
Be owner of the customers claims and resolve it properly within the measure target timing through the expertise and cooperation of internal quality and technical personnel.
Ensure company's financial risks are eliminated by ensuring customer payment, account receivable and credit limits are accurate, on time all the time, and take the necessary actions required together with the support of the Finance department to reduce the risks.
Arrange (with Marketing Team's support) for periodic updating with the customers on various new development opportunities from overseas markets.
Prepare regular reports, meeting minutes, to ensure customers and involved internal colleagues are kept informed appropriately on the relevant topics, status, and action steps.
Participate from time to time as active member in exhibitions to seminars that promote our products and services to the customers.
Review from time to time and immediately update the information to present in the customers profiles whenever changed, including prognosis of filling machines movement.
Accomplish special projects or assignments given by Country Manager.
Strong analytical thinking, leadership skills with strong teamwork spirit.
Demonstrate the commitment and ability to follow the code of conduct and the company's core competencies.
Sound knowledge of local market, market information sources and media
Previous exposure to the role of technical sales and services is preferable
