Summary
· To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual.
· To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented.
· To be fully aware of all activity within the Hotel on a day-to-day basis.
· To manage the outlets efficiently according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Jakartas Standards of Performance.
· To be a-hands on Manager and be present at all times on the floor, especially during busy periods.
· To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks.
· To liaise with the service and kitchen associates on daily operation and quality.
· To ensure that the outlet cashiering procedures are strictly adhered to.
· To ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
· To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to and also that all the linen requirements for the operation are met.
· To co-ordinate all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet.
· To respond to any changes in the restaurant function as dictated by the hotel.
· To ensure all associates deliver the brand promise and provide exceptional guest service at all times.
· To keep a positive and professional relationship between Restaurant Service and Restaurant Kitchen associates.
· To ensure all associates provide excellent service to internal customers in other departments as appropriate.
· To handle all guest and internal customer complaints and enquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
· Implement food safety programs and procedures.
· Always practice safety in handling food.
· Performing personal and environmental hygiene in food and beverage business.
· Conducting Food Safety Training.
· Performing Personal and Environmental Hygiene in the Management of Food Business Services.
Qualifications
Indonesian Nationality with a degree in Hospitality or Business Management
Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
Previous experience in Luxury Hotel or international experience are advantages
Strong in leadership and business acumen
Excellent English communication skills, strong guest service mindset and people management & development skills
