Responsibilities may include (but are not limited to):
1. KYC officer (WPB license required)
- Perform client screening (Know-Your-Client) process.
- Perform clients Enhance Due Diligence (EDD).
2. Client Engagement
- Response to incoming customers calls, live chats, or emails.
- Responsible for handling customers enquiries and complaints professionally.
- Understand company's products and introduce to customers.
- Handle accurate documentation and collect feedback/recommendation from customers.
- Ensuring excellent service is delivered to customers.
- Publish announcement or notices to clients
3. AML Officer
- Prepare reports to the designated regulator such as BAPPEBTI and PPATK.
- Monitor any suspicious clients transactions and report to the management.
Requirements:
- Possess at least a bachelor's degree in law, Economics, Finance, Business Administration or any related field.
- At least 2 years of KYC verification experiences in the financial services industry, with a particular focus in futures, CFDs and equities.
- Holds a valid Wakil Pialang Berjangka (WPB) License under BAPPEBTI
- Strong understanding of Indonesia futures industry regulations and compliance requirements.
- Adaptable to fluid and fast-paced working environment.
