Determining strategic opportunities for improving business processes, based on audit outcomes, to minimize risks.
Leading the development audit programs to be carried out by the audit team to review and evaluate the adequacy and effectiveness of the internal control framework.
Maintaining collaboration with stakeholders to identify areas of risk operations.
Monitoring the schedule audits and other necessary resources to ensure that the approved audit plan is timely accomplished.
Appropriately communicates the results of audit work to enable improvements in internal control and to provide assurance to the upper management.
Ensures that the audit reports are clear, correct, concise, concrete, complete, courteous, convincing, direct and timely.
Ensure that all agreed upon action plans are subsequently implemented
Responsible for overall team management, including hiring, goal setting and delegation of work, training and development, coaching/mentoring, and completing performance evaluations that are supported by collaboration with stakeholders.
Requirements
Bachelor's Degree in Operations, Business Management or any related field.
Solid knowledge of operational process and operational audit techniques
Minimum 4 years of experience in an Operations Quality Assurance Supervisor from Retail, Tech Company, E-commerce background.
Experience using tools, methods, and concepts of operations quality assurance.
Proven skills in leading operational audits.
Proficiency in Ms. Office, preferably Ms. Excel.
Highly organized and self-motivated.
Ability to easily adapt in a constantly changing environment.
Have great attention to detail, are able to identify bottlenecks.
Good work in teams or independently.
Strong demonstrated supervisory and project management skills.
Effective interpersonal skills and verbal and written communications skills.
Critical thinking and analytical skills and problem solving skills.
