Responsibilities:
Manage and mentor a small team of 2-3 UX Writers who create, edit, and maintain UX copy across the product portfolio.
Establish, communicate, and maintain UX content strategy to create a clear, compelling, and consistent voice and tone across all Kredivo products.
Update and maintain the UX Copywriting Style Guide that sets voice, tone, and general writing guidelines for the product portfolio.
Write clear, compelling UX contentincluding microcopy, error messages, notifications, and longer-form in-product guidancethat engages users and helps them use our products more effectively.
Implement collaborative processes that engage UX writing throughout the product development process.
Establish an intake process that helps to enable prioritization and resource planning.
Determine where existing UI text in the production environment needs to be polished and submit PRs in GitHub to directly suggest changes.
Localize the copies and content
Help mentor Product Managers and Designers to plan and write more effective first-draft UX copy
Performance Measurement
User feedback from usability testing, surveys, reviews, etc.
Results of regular content audits
Stakeholder and team feedback
Educational And Experience Requirements
7-8+ years of experience (financial copywriting is plus)
Bachelor's degree in English, Communications, Journalism, Human-Computer Interaction (HCI), or a related field.
Significant experience as a UX Writer, Content Strategist, Technical Writer or similar role for consumer apps.
Previously worked on localizing the content
Proven experience leading and mentoring other UX Writers.
Strong portfolio showing examples of UX Writing and content strategy projects you've worked on.
Experience collaborating with designers in Figma.
Basic understanding of HTML/CSS and the ability to submit UI text changes using version control software (GitHub, GitLab, etc.).
Competencies and Behaviors
Excellent writing, editing, and proofreading skills.
Deep understanding of usability principles.
Understanding of UX research and how it can apply to content strategy.
Strong attention to detail and ability to set and meet timelines.
