- Respond to all incoming chat inquiries through various marketplace platforms, each with its own KPI for response times.
- Manage marketplace operations and optimize sales performance.
- Contact potential new customers with offers through marketplace chat.
- Provide customers with product knowledge and company product pricing information.
- Invite customers to make purchases by sharing ongoing campaigns through chat.
- Handle customer complaints efficiently.
- Minimum education of an Associate Degree (D3) in any field.
- Experience working as a marketplace customer service representative, with knowledge of customer service chat operations such as order management and product knowledge.
- Experience in the FMCG or personal care industry is a plus.
- Strong written communication skills with a positive tone.
- Customer-oriented with the ability to adapt to various customer personalities.
- Fast response time, attention to detail, and willingness to work in shifts.
- Hybrid work arrangement (one day per week in the office).
Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang.
Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers.
