Ginee
Launched in late 2019, Ginee is one of Asia's leading e-commerce merchant services platforms. We provide omnichannel order, warehousing, supply chain, and distribution management solutions for retailers, distributors, and suppliers. Our digital marketing arm also provides big data, multi-channel advertising, and performance marketing solutions for brands and enterprise customers.
Today, Ginee supports 150,000+ active merchants on its platform, which has processed over a total of USD3 billion in total GMV since 2020. Currently active in Singapore, Indonesia, Philippines, and mainland China, we are rapidly expanding operations across SEA and Greater China.
As part of the Advance Intelligence Group, an Al-driven technology company with over 2,000+ staff worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life--for our customers, colleagues and communities.
Our culture is built on values that are core to who we are and what we stand for:
- We foster an INNOVATION mindset
- We achieve results with EFFICIENCY and excellence
- We take pride in the QUALITY of our work
- We uphold INTEGRITY in all we do
- We embrace COLLABORATION to work across business lines and borders
Are you passionate about helping businesses thrive At Ginee, we're on a mission to empower merchants with the tools they need to succeed. We're seeking a dedicated
Onboarding Specialist to join our innovative team!
Why Ginee
- Impactful Work: Play a key role in shaping the success of our merchants and drive meaningful outcomes.
- Collaborative Environment: Work alongside talented professionals in a culture that values teamwork and creativity.
- Professional Growth: We believe in investing in our people through training and development opportunities.
- Flexibility & Balance: Enjoy a supportive work-life balance with flexible working arrangements.
What You'll Do
- Develop engaging training materials through thorough research and analysis of merchant behavior and preferences.
- Ensure a smooth and efficient onboarding process for our merchants.
- Guide merchants during onboarding to help them achieve early success with our products.
- Proactively support merchants in their early stages, ensuring they meet their goals.
- Utilize your in-depth knowledge of our products to address merchant inquiries and resolve basic technical issues.
- Analyze merchant pain points and demands, providing quantifiable data to drive improvements.
- Collaborate closely with the seller support and product teams to advocate for merchant needs and enhance product offerings.
What We're Looking For
- Experience: Minimum 2 years in a similar role, preferably in a SaaS environment focusing on omnichannel products.
- Education: Bachelor's degree in a relevant field.
- Skills: Excellent communication and presentation abilities and strong data analysis skills (Excel).
- Collaboration: Proven ability to work cross-functionally and drive results.
- Knowledge: Familiarity with marketplace dynamics and capability to solve basic technical issues.
- Language: Proficiency in both Indonesian and English
