EXEO Global Pte Ltd is the global headquarters facilitating the operational and strategic management of overseas subsidiaries for Tokyo Stock Exchange Prime listed EXEO Group, Inc in Japan.
Our primary business is in Managed IT services and the company currently has subsidiaries in the space of M&E engineering services, ICT infrastructure and supply chain technologies that have operations globally. EXEO Global also continually invests in new businesses and technologies that complement the offerings of the Group's companies.
For more information, please visit www.exeo-global.com
The Opportunity
The ideal candidate is a dynamic individual who has hardware technical knowledge on network & Cisco equipments to provide both post-sales and pre-sales support. You will provide problem determination, diagnostic testing, repair/resolution of hardware, Operating Environment, virtualization and infrastructure in dynamic enterprise environments.
Job Description:
- Design and construction of network equipment
- Provide network support in configuration of Cisco equipments
- Creating design materials such as network device configurations and parameter sheets
- Provide break-fix field support, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of hardware, troubleshooting of Operating Environment, incident ownership and customer management
- Deliver high quality services and customer satisfactions to our clients
- Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
- Able to work independently with minimal supervision when tasks are assigned
- Any other ad-hoc assigned by superior
Requirements:
- Fluent in English and ideally Japanese will be advantageous as required to liaise with headquarter in Japan.
- Minimum Diploma/Degree holder on IT/Networking or related discipline.
- Minimum CCNA Certifications (Routing switching and security)/CCNP or CCIE Certifications will be advantageous
- Certification in Fortinet, VM will be advantageous
- Good skills in field support and services of datacenter networking and security
- Troubleshooting experience on network, security components and products such as Cisco, Trend Micro, FireEye, Fortigate, PaloAlto, etc.
- Well trained in field engineering, troubleshooting methodology, problem determination and remedial action plan.
