When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
A Field Service Engineer in Jakarta, Indonesia is primarily responsible for managing and or executing Trend Micro or Trend Micro subcontracted product deployment projects. The Field Service Engineer will also take ownership of the technical support relationship to drive customer satisfaction by proactively managing technical issues for our customers both onsite and remote during the project duration.
This is a 12-month contract position at client site.
Key Responsibilities:
On-Site Support: Travel to client locations to install, maintain, and repair equipment, machinery, or systems as required.
Equipment Installation: Set up, configure, and test new equipment installations. Ensure proper calibration and functionality.
Maintenance: Perform routine maintenance, inspections, and preventive measures to ensure equipment operates efficiently and minimizes downtime.
Diagnosis and Repairs: Identify technical issues, troubleshoot problems, and implement solutions to rectify equipment malfunctions. This may involve replacing defective components, adjusting settings, or upgrading software.
Client Interaction: Communicate with clients or customers to understand their needs, explain technical issues, and provide instructions or training when necessary.
Documentation: Maintain accurate records of service calls, repairs, equipment specifications, and maintenance schedules.
Technical Support: Offer remote technical support when needed, including phone or email consultations to assist clients in resolving issues.
Quality Control: Ensure the quality of work and compliance with industry standards and safety regulations.
Inventory Management: Manage and maintain an inventory of spare parts, tools, and equipment needed for service calls.
Continuous Learning: Stay updated on product knowledge, technology advancements, and industry trends to provide the most effective support.
Qualifications:
3-5 years experience in delivering highest quality of technical Support and Solution by bringing unique value on to the table for customers.
Technical Skills: Proficiency in troubleshooting, repairing, and maintaining relevant equipment or technology. Knowledge of relevant software, systems, and tools.
Field Experience: Previous experience in a similar field service role is beneficial, but entry-level positions may be available for recent graduates.
Customer Service: Strong communication and interpersonal skills to interact effectively with clients and provide excellent customer service.
Problem-Solving: Analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.
Safety Awareness: Adherence to safety protocols and regulations.
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