NightClub Supervisor

Position Summary

The Nightclub Supervisor is responsible for overseeing the daily operations of the nightclub, ensuring a safe, enjoyable, and high-quality experience for patrons. This role involves managing staff, maintaining venue standards, handling customer inquiries and complaints, and ensuring compliance with all relevant laws and regulations.

• Key Responsibilities

Staff Management

• Supervise and coordinate the activities of bartenders, servers, security personnel, and other staff.

Schedule shifts and manage time-off requests.

• Conduct training sessions for new employees and ongoing training for current staff.

Evaluate employee performance and provide constructive feedback.

• Customer Service

Ensure excellent customer service by addressing customer inquiries and resolving complaints promptly.

• Monitor the atmosphere of the nightclub to maintain a positive and safe environment.

Handle VIP and special guest requests and arrangements.

• Operational Oversight

Ensure the nightclub is clean, well-maintained, and adheres to health and safety standards.

• Oversee the setup and breakdown of events, ensuring all equipment is functioning properly.

Monitor inventory levels and place orders for supplies as needed.

• Coordinate with the marketing team for promotional events and activities.

Security and Compliance

• Ensure compliance with all local, state, and federal regulations, including those related to alcohol service and occupancy limits.

Work with security staff to ensure the safety of patrons and staff.

• Respond to emergencies and incidents, documenting and reporting as necessary.

Financial Management

• Monitor and manage the nightclubs budget, including labor costs and supply expenses.

Oversee cash handling procedures and ensure financial transactions are recorded accurately.

• Assist in the preparation of financial reports and forecasts.

Marketing and Promotions

• Collaborate with the marketing team to plan and execute promotions and special events.

Analyze customer feedback and market trends to improve service offerings.

• Develop strategies to attract new customers and retain existing patrons.

Qualifications

• Education: High school diploma or equivalent; Bachelors degree in Hospitality Management or a related field is a plus.

Experience: Minimum of 2-3 years of supervisory experience in a nightlife, hospitality, or similar environment.

Skills: Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

Ability to handle difficult situations with tact and professionalism.

• Knowledge of local, state, and federal regulations related to nightclub operations.

Proficiency in point-of-sale (POS) systems and basic financial management.

• Strong organizational skills and attention to detail.

Working Conditions

• Ability to work late nights, weekends, and holidays as required.

* Physical stamina to stand for extended periods and lift moderate weights.

• Fast-paced and sometimes high-pressure environment

Jenis Pekerjaan: Penuh Waktu