Company Description
LYD Group is a hospitality and lifestyle consortium based in Bali and Spain that builds iconic brands with service-oriented experiences, all while respecting local traditions. We focus on location and service combined with a deep understanding of local cultures helps them build human-centered experiences that resonate with multiple markets. We continue to push the boundaries of what's possible in Spain, Bali, across Indonesia, and around South-East Asia. Our passion lies in the diverse group of people who foster growth aligned with our values of delivering the best possible service and products to our guests.
Role Description
The role will be responsible for overseeing the daily operations at La Plancha. This is an on-site full-time role based in Seminyak, Bali. The successful candidate will have to keep day-to-day operations running efficiently, optimize operations processes, be responsible for customer satisfaction, manage budgets, and drive business growth with a focus on financial outcomes, customer satisfaction and employee development.
Duties and Responsibilities:
- Ensuring Customer Satisfaction: ensuring the customers have a Positive experience. They must ensure that customers are Satisfied with the service, music, and atmosphere of the beach club. They will handle customer complaints or issues that arise during the shift, addressing them promptly and professionally.
- Collaborating with other Departments: works closely with other Departments such as the event management team, marketing, and public relations. They coordinate with these departments to Ensure the effective promotion and delivery of events, special offers, and promotions
- Communicating with Management: responsible for keeping the beach club's management informed of any issues that arise during their shift, including customer complaints, staff issues, and any other problems.
- Deals with any complaints guests may have and finds a solution suitable for both parties. Responds to and timeously action complaints and suggestions of members.
- Supervises all areas, ensuring all are well maintained and in a good state of repair.
- Working very closely with the General Manager to establishes training sessions when needed. Motivates the staff to do the best job possible and to provide great service to the guests.
- In charge of sales & performance of the beach club outlet and ensures that the goals & profits are met.
- Approves the maintenance or renovation works and supervises them. Ensures that all maintenance is carried out correctly and promptly.
Qualifications:
- Experience working in a fast-paced and challenging Beach Club environment or Hospitality busy operations.
- College degree in food and beverage, hotel or restaurant management is preferred
- Minimum of 5-8 Years work experience in restaurant/bar operations with hands-on experience.
- Experience using relevant technology and equipment.
- Experience in reporting and emergency response planning.
- Outstanding organizational and leadership skills.
- Excellent communication and interpersonal skills.
- Committed and reliable
- Experience of Micros till systems
- Previous experience in a leadership role within a busy hospitality operation.
- Evidence of managing performance.
- Evidence of leading a team.
- Strong problem-solving skills.
- Evidence of working to deadlines.
Notes:
- This position is open for both local and expatriate worker in Bali.
