Collect, compile and validate data from various sources to ensure quality and compliance of all operational activities to ensure adherence to policies, procedures and regulatory requirements.
Collaborate with stakeholders to ensure the availability, integrity and quality of the operational activities data and reporting for internal and regulator.
Perform comprehensive assessment and oversight on operational activities including process deficiencies, technology vulnerabilities and human errors.
Responsible for oversight operational risk management and activities in functional area of Collection/Credit Assessment/Anti Fraud/Non Credit Support through communicating, validating and monitoring on the implementation of operational risk frameworks, policies and tools to ensure the effectiveness.
Conduct Risk Control and Self-Assessment (RCSA) on regular basis to minimize operational risk and maintain integrity of Collection/Credit Assessment/Anti Fraud/Non Credit Support processes.
Manage and investigate operational risk incidents, track root causes and develop action plans to avoid future occurrences.
Communicate findings and insights to various stakeholders, including senior management and related departments for timely risk mitigation.
