Company: PT Pauau Bumi Bali
Job Type: Full-Time (Hybrid for the initial phase)
Salary: Range of IDR 6.000.000 to IDR 8.000.000/month depending on qualifications and requirements met.
Please note that this position is only open for WNI.
About the position:
Pauau Bali is seeking a dynamic, proactive and experienced Operations Manager to join our start-up property company in Bali. This role will be instrumental in establishing and managing the operational structure of our company in all areas, while also overseeing the ongoing hiring process.
Responsibilities and Scope of Work:
Key Responsibilities:
Operational Setup:
- Collaborate with the management team to design and implement the operational structure of the company, including infrastructure, systems, and processes.
- Develop comprehensive guidelines and protocols for all operations, maintenance procedures, and emergency protocols.
- Establish vendor relationships and negotiate contracts for all needed services.
Property Department Infrastructure:
- Oversee the setup and development of property infrastructure, including system (protocols, CRM integration) as well as manpower (hiring process for listing agent infrastructure).
- Create a unique and competitive platform linking all departments and resources to enable optimal operational outcome.
- Perform other duties as assigned by the management team to improve ongoing and future procedures.
Staff Management and Hiring Processes:
- Lead the recruitment and hiring process for all needed staff for each department.
- Develop job descriptions, post job openings, review resumes, conduct interviews, and make hiring recommendations based on qualifications and fit.
- Provide onboarding and training to new hires, ensuring they are equipped with the necessary knowledge and skills to perform their roles effectively.
- Establish performance goals and expectations for staff, conduct regular performance evaluations, and provide feedback and coaching to support professional development.
- Foster a positive and inclusive work environment that promotes teamwork, collaboration, and employee engagement.
- Act as a liaison between management, stakeholders and staff to optimise work-flow.
Customer Service Excellence:
- Champion a culture of exceptional customer service by establishing service standards and expectations for property management staff.
- Implement feedback mechanisms and customer satisfaction surveys to continuously improve service quality and resident experience.
Financial Oversight:
- Assist in developing and managing the company's budget for all departments.
- Ensure accurate financial record-keeping, including invoicing, expense tracking, and budget reporting.
- Conduct financial analysis and forecasting to support strategic decision-making and optimize property profitability.
Qualifications:
- Bachelor's degree in Business Administration, Real Estate Management or related field.
- Minimum of 5 years of experience in property sales/lettings/management, real estate development, or facilities management, with at least 2 years in a supervisory or managerial role.
- Strong leadership skills with the ability to inspire and motivate a diverse team.
- Excellent project management abilities, with a track record.
- In-depth knowledge of the property principles, regulations, and best practices.
- Proficiency in CRM software and Microsoft Office Suite.
- Strong communication, negotiation, and problem-solving skills.
Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
- Flexible work hours and remote work options.
Requirements:
- WNI
- Excellent communication and negotiation skills.
- Good verbal and written communication skills in English and Indonesian
- Proficiency in Microsoft Office, Google Suite and ideally CRM systems.
- Proven experience as an Operations Manager for Indonesian company.
- Knowledge of property and business management principles and practices
- Ethical conduct, integrity, and professionalism in all business dealings, adhering to industry standards and best practices.
- Own Laptop
- Own transport/motorbike
Nice to have:
- Balinese language will be a plus.
- Experience in the Bali Real Estate industry will be a plus.
- Additional languages
Join our innovative team and play a key role in shaping the operational structure of Pauau Bali.
If you are a strategic thinker with a hands-on approach and a passion for excellence, we invite you to apply now with your resume and cover letter outlining your qualifications and why you are the ideal candidate for this position.
Please submit your resume and cover letter to [Confidential Information] with the subject line: Operations Manager.
