General Information
Req #
WD00069869
Career area:
Information Technology
Country/Region:
Indonesia
City:
Jakarta Pusat
Date:
Tuesday, August 27, 2024
Working time:
Full-time
Additional Locations:
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the worlds largest PC company by further expanding into growth areas that fuel the advancement of New IT technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovos world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
Perform inbound/outbound voice/non-voice interactions to assist customers and clients with technical issues that could arise in Lenovo devices.
Determine the problem and provide technical resolution on first contact, dispatch service or escalate to the relevant team as per process.
Personalize and take ownership in your interactions with customers to drive cases to closure by making follow ups and regularly updating the customers with regards to case progress
Provide satisfaction by giving excellent customer service experience.
Attending team training and meetings.
Learn and get used to new processes and new product release via virtual training and reading technical update releases.
Provide feedback to the Team Lead/Team Manager/CC Manager for any opportunities for improvement.
Perform/Attend any other ad hoc task assigned
Attend and be punctual at work based on the schedule provided in relation to business needs.
Dealing with and being able to communicate and adapt to different people.
Ensure all information is captured correctly.
Work within agreed productivity and quality standards (log in time, talk time, and wrap time).
Good discipline in doing end to end follow up with customers, including updating them of the parts delivery status as well as providing first call resolution in every call.
Being able to embrace and meet the Key Performance Indicators (KPI) that ranges from Attendance, Adherence to schedule, Technical KPIs, Customer Satisfaction, Quality and Productivity.
Additional Locations:
* Indonesia
