Your Main Objective
We are seeking a highly skilled Process Improvement Specialist, responsible for analyzing and improving organizational processes with the aim of enhancing overall productivity and efficiency for Customer Management Operations (CMO). The Process Improvement Specialist is part of a cross-functional team dedicated to enhancing operational efficiency and improving customer satisfaction within CMO by evaluating current business practices and identifying improvement opportunities.
Your Main Responsibilities
You will coordinate with cross-functional teams to design, develop, and implement improved business processes. The candidate will need strong analytical skills, excellent interpersonal and communication skills and experience in both data analysis and process improvement methodologies.
Analyze existing business processes and workflows applied across CMO to identify areas that require improvement or automation
Implement, monitor, and refine processes based on proven process improvement methodologies such as Lean, Kaizen or Six Sigma to ensure efficiency and quality.
Document all process changes and maintain a repository of process maps and related documentation
Collaborate with cross-functional teams inside and outside CMO to ensure that process improvements are aligned with organizational goals
Provide training and support to staff to facilitate the adoption of new processes
Utilize data-driven approaches to problem-solving and decision-making
Manage process improvement projects from conception through to successful implementation
Facilitate change management initiatives to ensure smooth transition during process updates
Qualifications
Very strong communication, collaboration skills and fluency in English
4+ years of total work experience which must include process improvement roles
Certification in standard process improvement methodologies (Lean, Kaizen, Six Sigma)
Proven experience with any Lean methodology in a corporate environment
Ability to work collaboratively in a team and manage projects effectively
Strong analytical skills and experience with process mapping and performance
Proven experience in process improvement within a support services environment
Be Part of ATI Journey
Our aim at ATI Business Group in working with our Clients is to support their continued growth by providing cost-effective technology and talented & scalable people resources on demand. ATI's singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002 we now have over 900 employees providing services to our clients across the globe.
