About The Role
Are you someone who's looking to solve problems that matter Are you someone who thrives on the balance of business goals and users needs Are you looking for the opportunity to nurture bright minds We have good news for you.
The creators of GoPay (Goto Financial) are looking for a Design Manager to join us on an adventure to head the design team responsible for Moka, Midtrans and GoPay merchants. We're offering a playground to experiment and ship exceptional solutions to a diverse set of problems ranging from typical UX design, to service design and sound design. You'll be working with other leaders to define the roadmap, goals, and vision of the products and spearhead the stride to deliver exceptional user experiences. Your team will impact tens of millions of GoPay users and merchants who use our products daily to make a livelihood.
What You Will Do
- Help define the roadmap, goals, and vision for the product experience
- Work with design leads, product heads, marketing and engineers to build/improve user experience and ways of working towards that vision
- Manage projects, solve complex problems, and enable your team to deliver delightful solutions that drive impact
- Build systems for design documentation & help establish processes to ensure seamless collaboration
- Mentor and coach a team of designers, improve stakeholders grasp and application of design thinking
- And most importantly, make sure your team is engaged well and building things that make them successful
What You Will Need
- At least 6 years of experience in product design, but still willing to learn more about product research
- Proficiency in all areas of digital product design; visual design, user experience design, user research prototyping, advocacy and building showcases. Additional exposure to motion, sound, video and other craft are welcome
- Ability to draw insights from both qualitative & quantitative data, and further identify problem areas to work on
- Ability to design, advocate and prioritize user research with our research team
- Knowledge in design fundamentals, such as design thinking frameworks, HCI principles, and being able to take on a structured approach in solving problems
- Excellent organizational, project management, and collaboration skills to manage a wide range of stakeholders
About The Team
This vital team within GoTo Financial is dedicated to serving businesses of various scales and enabling their productivity with technology and a high caliber of service. The team comprises passionate, welcoming, vibrant, and talented people from Indonesia and around the world. When they are not working, they spend time hanging out together, sharing their interests, and regularly meeting outside of work for games and meals. You will be tightly integrated into GTF Merchant Services: Design, UX Writing, and Research team of 9+ practitioners; who are there to drive merchant centricity and empathy towards our users. You will work alongside 1 research manager, product and business heads, while directly reporting to the head of the offline merchant business.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to Empower Progress by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia's vast consumer household.
About Gojek
Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial (GoTo) only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels. 
