Are you passionate about solving customer problems and creating exceptional solutions Do you thrive in a fast-paced, innovative, and customer-centric environment Join our growing team as a Product Manager and help shape the future of customer management through our industry-leading Omnichannel CRM platform!
Job Description
- Working closely with the Qontak Voice Team to integrate voice features & capabilities into Qontak CRM and Omnichannel, enabling seamless workflows and enhancing customer experience
- Determine and understand customers/end-users needs and desires
- Design product flow and requirements, create & maintain Product Spec Documentation
- Maximize value of product and the work of development team
- Responsible for deciding trade-offs between scope, schedule, cost, and quality (Scope and prioritize activities based on business and customer impact, build product roadmap)
- Interact with other divisions in relation to products and company (i.e. support, marketing, sales, management, strategics, HR)
- Collaborating with voice technology vendors/partners to ensure seamless and reliable integrations, monitor performance, and identify opportunities for scaling the capabilities
- Working together with UI/UX team to create/improve product
- Evaluate & research on future and existing features
- Assesses market competition by comparing the company's product to competitors products
- Manage and organize product team (end-to-end project delivery activities using agile methodologies)
- Responsible as a Tech Solutions for Internal & External Projects
- Responsible in meeting potential business partners and discuss technology integration
- Contribute to team effort by accomplishing related results as needed
What We're Looking For
- A Bachelor's degree in any field (Computer Science is a bonus).
- At least 2 years of experience as a Product Manager, Product Owner, or Consultant in a tech environment.
- A solid grasp of software concepts, with the ability to dive into the details when needed.
- Familiarity with Software as a Service (SaaS) products and solutions.
- Familiarity with telephony technologies like PSTN, VoIP, IVR, call routing, and SIP protocols.
- Hands-on experience with technical aspects and API integrations.
- Strong logical thinking and critical problem-solving skills, with a keen attention to detail.
- Ability to communicate clearly, manage people effectively, and understand customer needs.
Working arrangements: Hybrid
