We are looking for a highly motivated individual with good communication skills and prior experience in the Product Management team to be our Product Technical Support. This incumbent will work in close collaboration with Product Managers and the Engineering Team to monitor, maintain, and support every product feature developed in the system so that the team can stay in line with our product roadmap. The shortlisted candidate should have high curiosity, creativity and great problem-solving skills.
Responsibilities:
Daily monitoring for system process flow and making sure everything works.
Search any issue that can interferes with the system process flow
Help the operational team if there are obstacles in use of internal application system
Work closely with the engineering and product team for troubleshooting and solving the issue.
Help carry out simple analysis or reporting for product needs.
Create dashboards for monitoring and alerts.
Requirements:
Solid technical background in MySQL query
Extremely strong communication skills and strong attention to details
Strong analytical, problem solving and troubleshooting skills
Ability to work well in a team, passion and self-motivation
Ability to read the code or error code is a plus points
Familiarize with monitoring tools (e.g: scalyr, grafana) and rest client tool (e.g: postman, insomnia) is a plus points
