Recruitment sector On-site
Duty stations Jakarta, Indonesia
Qualifications:
- Bachelor's degree in Business, Information Technology or a related field
- 5 or more years of technical project management experience in telecommunications/voice technical experience in a call routing environment
- Strong Knowledge with contact center technology platforms, specifically Avaya and Oracle SBC products.
- Knowledge of IVR, Call Recording and Outbound Dialing technologies
- Knowledge of SIP/IP Telephony and Telecom Carriers.
- Knowledge of Contact Center specific reporting metrics, SLAs and data elements
- Passionate about contributing to an organization focused on continuously improving consumer experiences
Roles & Responsibilities:
- Identifies appropriate resources needed, and develops schedules to ensure timely completion of project
- Manages stakeholder partnerships and mitigates risks
- Ensure high delivery standards
- Schedule and budget management including master schedule and work stream level task management
- Understand the business value and benefits of the project
- Ensure risk, issues, and dependencies are effectively managed following defined escalation processes
- Organizational Change Management
- Enterprise wide implementation
- Vendor management
- Results and goal driven
- Adhere to the PMO standard processes and governance routines
- Data analysis skills (Excel, MS Project)
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