QC Field Collection Manager at a multi finance company is responsible for overseeing and ensuring the quality and accuracy of field collection activities. This role requires coordinating with field agents, implementing quality assurance protocols, and addressing any discrepancies in collection practices to maintain the highest standards of compliance and efficiency.
About the job:
Quality Control Management:
- Develop, implement, and maintain quality control procedures for field collection operations.
- Conduct regular audits and inspections of field collection activities to ensure compliance with company policies and regulatory requirements.
- Identify, document, and rectify any issues or discrepancies in collection practices.
Team Leadership:
- Supervise, train, and support field collection teams, ensuring they adhere to quality control procedures.
- Foster a collaborative and efficient working environment to maximize team productivity and morale.
- Conduct performance evaluations and provide constructive feedback to field staff.
Data Analysis and Reporting:
- Analyze collection data for accuracy, completeness, and consistency.
- Prepare detailed reports on collection performance, data quality, and process adherence.
- Present findings and recommendations to senior management for continuous improvement.
Process Improvement:
- Continuously assess and improve quality control processes to enhance the accuracy and efficiency of field collections.
- Implement best practices and innovative solutions to streamline field collection and quality assurance.
Compliance and Safety:
- Ensure all field collection activities comply with relevant financial regulations, standards, and company policies.
- Promote a culture of safety and ensure all field staff adhere to safety protocols and guidelines.
About you:
- Bachelor's degree in a related field (e.g., Quality Management, Finance, Business Administration).
- Minimum of 3 years of experience in quality control, field collections, or a related field within the financial services industry.
- Proven experience in managing and leading field teams.
- Strong analytical skills with the ability to interpret and evaluate collection data.
- Excellent communication in English and interpersonal skills.
- Proficiency in relevant software and tools (e.g., MS Office, data analysis software).
- Experience in the multi finance or banking industry.
