Position OverviewRecruitGo is in search of a motivated and experienced
Quality Safety Manager who will be responsible for managing the entire Quality department in harmony by taking all aspects into account to be a team, to give feedback to his/her subordinates, and set functional objectives.
To lead or coordinate internal and external compliance audits (IMS, ISAGO, Authority audit, etc.) as required.
- To ensure that quality plans (internal & external audits, qualifications & validation, etc.) are in place and realized in a timely manner.
To evaluate audit findings, recommend and follow up appropriate corrective and preventive actions.- To ensure compliance with applicable national, regional, local, and project safety and health regulations; take all initiatives or actions needed to ensure compliance with applicable regulatory requirements.
To identify, organize, and promote safety campaigns in the organization; to publish safety bulletins regularly.
- To keep track and analyze accidents, incidents, risks, good catches & near misses to determine root causes and corrective & preventive actions.
To build up, maintain and develop close relations and consistent communication with the customers local representatives and set up Quality Review meetings with station managers together.- To monitor outstanding operational issues and support resolution of claims and compliance with the terms of settlement of accounts, in close coordination with related functional units.
To manage and monitor risk management programs, to ensure control of the risks with preventive measures.
- To comply with the direct and functional reporting lines as per the organizational chart of the company.
Coordinate the communication with public authorities in Health and Safety and inform 3rd parties with relevant information when necessary.- To implement and ensure the environmental management system requirements.
To maintain and develop customer satisfaction continuously.
- To support the realization of SGHA and SLA and monitor the compliance to SLAs & KPIs on a monthly basis in agreement with the Ops Heads and provide feedback to the customer local management on a monthly/quarterly basis.
To work internally in alignment with KAM and related Managing Director, Regional Director, and/or Head of Operations to resolve all the customers business issues at the local level.- To prepare a weekly activity report and share with the Managing Director and Global Quality Director.
To evaluate technology solutions to improve quality data management.
- To manage annual budgets for the company and his division and to perform periodic cost and productivity analyses.
Requirements:
- Fluent in Bahasa and English.
University degree preferably from engineering or business administration departments, MSc and/or MBA degree an additional asset.- At least 7+ years of management experience (Working experience in a global organization is an additional asset)
Having knowledge on Performance Management principles and systems (like defining KPIs, making Trend Analysis, creating Dashboard reports)
- Knowledge and experience in CRM (Customer Relationship Management) and CEM (Customer Experience Management) systems and tools.
Being familiar with the EFQM Process.- Knowledge and experience on implementing Total Quality Management Systems and Integrated Management Systems (like ISO9001, ISO14001, ISO45001, ISO 27001, ISO 10002 and ISO31000) preferably in the service sector. Having Internal Auditor and/or Lead Auditor certifications on these systems is a plus.
Knowledge and experience on Project Management and/or Agile Methodologies. Having PMP/Agile certification is a plus.
- Having knowledge and experience in aviation sector dynamics (like GH & Cargo Operation, Terminal Operation, Quality & Safety, Process Development, and Continuous Improvement) and its regulations is a plus
Knowledge and experience on implementing Lean Management Methodologies (like 6Sigma, Lean Sigma, Kaizen, 5S, CAPA, RCA). Having a Black/Green Belt is a plus.
Why RecruitGo
RecruitGo seamlessly links world-class business partners with top-tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.- Salary Range: IDR
- 000.000 - 70.000.000 + 13th salary (religious allowance)
Work Schedule: Monday to Friday; 8:00 AM - 5:00 PM local time
Working Device: Work laptop and mobile phone to be provided.- Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.
Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued.
- Inclusivity: Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.
Job Type: Full-time
Application Question(s):
- Are you familiar with the EFQM (European Foundation for Quality Management) process
Do you have knowledge and experience in CRM (Customer Relationship Management) and CEM (Customer Experience Management) systems and tools - Could you provide an example of a performance management system you have implemented or improved
Do you have experience or knowledge of Performance Management principles and systems (like defining KPIs, making Trend Analysis, creating Dashboard reports)- What is your current salary
What is your expected salary
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Experience:
- Quality and Safety Management: 7 years (Preferred)
Aviation Industry: 5 years (Preferred)
Managerial: 5 years (Preferred)
