Quality Assurance Customer Service

Hi, Progressive Talent!

We believe that our employees are key to the strong future development of our brand. vivo encourages its employees to innovate and provides them with the necessary space and resources for their career to grow and develop.

Therefore we very excited to open this opportunity as our Quality Assurance Customer Service.

To empower product appearance competitiveness, establish Indonesia's local appearance recognition for long-term sustainability.

If you are:

• Bachelor's degree in any major
• Proficient in English language
• Possesses good communication skill in regards to good service
• Able to conduct deep and proper research and analysis
• Detail oriented and meticulous
• Possesses a strict, honest, fair, responsible, and critical thinking
• Able to understand the company's quality standard, product, and company policy
• Able to identify and solve issues

And you are ready to:

• Responsible to monitor and ensure the service that has been given by the call center agents have fulfilled the company's proposed standards
• Compile a surveillance report from overseeing the call center agent's work
• Analyze quality check's data and take necessary action to manage the concurrent service issues
• Develop and implement training programs for the call center team members
• Keep the service quality up to standard
• Aid the call center agents understand the company's standard quality, master the product and company policy

Apply for this position and be part of our #ProgressiveCommunity!!

About vivo

vivo is a technology company that creates great products based on a design-driven value, with smart devices and intelligent services as it's core. The company aims to build a bridge between humans and the digital world. Through unique creativity, vivo provides users with an increasingly convenient mobile and digital life.

Life At vivo Indonesia

vivo provides highly competitive remuneration and benefits along with comprehensive training and a career development path for all employees. At the same time we promote a culture of innovation, ensuring that our employees are constantly improving and moving forward. As long as we implementing our Benfen value which is do the right things and do the things right, we always to create a joyful workplace based on our global goals Live Smart, Play Smart.

Know us better!

Official Site: www.vivo.com/id/

Facebook: www.facebook.com/vivoIndonesia/

Instagram: @vivo_indonesia & @lifeatvivo_id

LinkedIn: PT vivo Mobile Indonesia